Shipping areas
Currently, we can only ship products to the continental United States. Due to the sustained global impact of COVID-19, international shipping has been dramatically restricted, and we have chosen to temporarily close our international service in order not to compromise the overall quality of our service. Subsequent adjustments will be announced on the website.
Shipping methods and costs
Package shipping takes 2-5 working days; delivery time is usually 3-7 working days. And the cost is calculated as follows:
We support DHL Express and free shipping for orders over $259(inclusive); for orders less than $259, we will charge $19.99 for freight.
Order processing
Handling time: 1-2 working days. Our order cutoff time is 5 pm (PST), Monday – Friday. On Friday, orders after 5 pm (PST) will be processed and shipped next Monday. (holiday extension).
Parcel signature
For security purposes, all reversidecoins deliveries require a signature. You will receive a notification via text or email on the day of delivery, and please prepare to receive the goods in advance.
Parcel redirect
We cannot redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to turn in your parcel, please get in touch with the courier company with your order directly.
Parcel rejection
If you reject the package, it will be returned to our distribution centre, and you will receive a refund for the merchandise and tax paid. Shipping charges are non-refundable.
Sales tax
Sales tax is the responsibility of the individual buyer. We do not currently cover this cost.
Please note that if you place an order online, you will be responsible for all taxes. If your order is then refused, you will still be responsible for charges incurred in shipping the package.
Orders tracking
If you have created a login with us, you may track your order directly on your account by logging in here and visiting the order status page.
Once your payment is approved, you will receive an order confirmation email. You will also receive a second email (which may take up to 48 hours) once your order is shipped, which will include your tracking number and a link to track your shipment.
Order processing time is too long (more than 10 working days without special remarks); you have two options: we refund directly, arrange delivery as soon as possible, and compensate you with a $3 coupon.
The shipping time is too long
Please make sure that you have filled in your receiving information correctly first. If the receiving information is incorrect, please take responsibility for it yourself. If the receiving information is correct and you have yet to receive the product more than 30 days after delivery, you can choose to have a refund, or we re-deliver it to you and compensate you with a $5 coupon.
Loss of goods
We are not responsible for products lost in transit, but we can help you contact the logistics company. You can contact us first to inform us of the problem you have encountered, and we will arrange for someone to help you with your inquiry.
Please call us at +(1)(951) 756-0826 or email us at hi@reversidecoins.com. We will work with you to resolve the problem.